As seen in Thunder Roads LA-MS Jan. 2019 & Feb. 2019 Vol. 15.
A dedicated customer base will let a company know what they desire in future products. At that point, you will see one of two things happen. The company will either listen fully and apply all the changes appropriately or the company will go their own way. There are two sub-categories to the latter. The company will apply changes in their own manner or not at all.